8 Questions to Ask When You Bring Your Vehicle Into the Shop

If your vehicle needs repairs, you may not always know where to get high-quality service. Tropical Chevrolet Collision Center is one of the most trusted auto body shops in the Aventura, and our experts are always available to answer any questions you may have before, during, and after the repair process. Here are eight of the most important questions to ask when you bring your vehicle into the shop to help you understand the process and make sure you are entrusting your vehicle to a reputable body shop!

How Long Will My Repair Take?

As a Florida resident, your vehicle is likely an essential part of every week. Indeed, it’s only natural to want an accurate time estimate from the body shop. While every repair situation is unique, we try to give you an idea of when your car is repaired. Sometimes, we need to order parts, outsource repairs, other customers, and other factors interfere. We can also provide free pickup and delivery services.

Do You Provide a Rental Car?

Many southern Florida residents find it difficult to function without a vehicle for more than a day or two. If your family’s only vehicle is in the shop, finding a rental car may be first priority. Most reputable body shops provide onsite rental cars or partner with local rental companies to keep you from having to miss work or other commitments while your vehicle is being repaired. At Tropical Collision, we prioritize offering loaner vehicles by appointment to customers who need them.

Will Your Body Shop Work With My Insurance Company?

Auto repairs often come when you least expect them, and the full cost may not fit into your budget. Your insurance company may have an impact on exactly how much of your repair will be covered. We are proud to work with a wide variety of insurance companies. Further, our partnerships with Geico and Progressive help to make the process smooth for customers of these companies.

Does Your Shop Provide Insurance While My Vehicle Is Being Repaired?

Similarly, ensure the body shop you choose is well insured in case something happens to your vehicle in the shop. Reputable shops should be covered against damage, fire, and other potential risks to your vehicle while it is out of your possession. However, you should also continue to pay your regular premiums while it is in the shop to protect both yourself and our employees if we need to drive it to make sure it is working properly after we finish repairing it.

Will You Make Sure Your Repairs Match the Appearance of My Vehicle?

At Tropical Collision, we carefully match paint colors and visible parts. We will carefully match any visible parts that need to be replaced and locate your vehicle’s unique paint code to make sure that any paint we need to order is an exact match.

What Is Your Payment Policy?

8 Questions to Ask When You Bring Your Vehicle Into the Shop
A customer paying with a credit card at a car service

Navigating your auto body shop’s pricing and payment policies can be confusing. We will always provide a written estimate before any work is completed. Additionally, we prioritize transparency regarding our pricing, storage, towing, and other service fees. We want our customers to know exactly what they are paying for and strive to communicate with you regarding any questions you have throughout the process.

Does Your Body Shop Have the Proper Certifications?

At Tropical Collision, we know that you don’t want just anyone working on your vehicle. One of the most important questions that you can ask is whether the body shop has current certifications. The shop should also be committed to keeping up with the latest trends and techniques within the industry in order to provide the best repairs available. All of our technicians have ASE and I-Car certifications to make sure that you receive the highest quality service possible.

Do You Offer a Warranty?

Ensure the body shop you choose offers a warranty to cover issues that come up. We offer a limited lifetime warranty to our customers, which means that you can rest assured that we will be available to make adjustments based on the original repair that you may experience after leaving our shop.

Learn More Before You Bring Your Vehicle Into a Body Shop

At Tropical Chevrolet Collision Center, we know that vehicle repairs can lead to a wide variety of questions for owners. No matter the situation, we work with you to ensure that you understand every step. We have been serving residents of Aventura and surrounding areas for more than 30 years. Our standards and expertise repairing nearly every brand of vehicle makes us one of the region’s most reliable auto body shops. Contact us or give us a call at (305) 908-5545 today with any questions you have about our services or to schedule an appointment!

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